Support and Maintenance

The support team puts its expertise in RoweBots' products at the customer's disposal and is committed to helping customers increase their value by consolidating their application and system architecture designs. Our highly experienced team offers timely & complete support services by email, chat and voice depending upon your service requirements.

Silver
Support

  • E-Mail support
  • Free software upgrades

Gold
Support

  • E-Mail support
  • Free software upgrades
  • Chat-based support from 8AM EDT to 6PM PDT Monday-Saturday
  • One business day e-mail response time guaranteed

Platinum
Support

  • E-Mail support
  • Free software upgrades
  • Chat-based support from 8AM EDT to 6PM PDT Monday-Saturday
  • One business day e-mail response time guaranteed
  • Phone support at +1 519 279 4600 from 9AM EDT to 5PM EDT Monday to Friday excluding American and Canadian statutory holidays

Our support team believes in total customer satisfaction. We pride ourselves on understanding the customer needs and the gap between current perspectives on product functionality and performance and where customers believe we should be. We deliver successful projects with our support services.

Each RoweBots product has a slightly different set of support requirements. RoweBots recognizes this and separates out support programs for different products into iZoom!, DSPnano and Unison. Each program recognizes the goals of the customer and the demands that using the particular product for a particular application places on their teams. Support is tailored to users needs for each product to reduce costs by exactly matching customer needs. Please refer to each product support description for the details of support on each product at each support level.

In general support for known defects can be obtained by searching the support FAQ database. Support forums are also available without cost. Additional support for a fixed number of hours of time per year for assistance in finding and understanding reported defects is included, with this time delivered by email, telephone and chat as the case might be. Specific plans and products provide the details.